FAQs & Troubleshooting
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171 Results
- 1What are the recommended specifications for the paper I should use on my product?
- 2When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5What is Distinctive Ring and how do I program it?
- 6How to identify your Operating System (OS).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 9The keys on the control panel do not respond.
- 10Can I confirm that the FAX was sent correctly?
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12Windows 7 Support Information
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Change the printer driver settings (Windows/macOS)
- 16How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 17I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 18"Paper Jam Tray" error appears on the LCD. What should I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Printing on thick paper or transparencies.
- 21Why doesn't the machine answer when receiving a call?
- 22When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 23My FAX/MFC will not Dial. Why?
- 24Large characters are printed incorrectly. (Linux)
- 25Print command (LPR) (Linux)
- 26Windows 10 Support Information
- 27Send a fax
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 31I can receive a fax, but cannot receive a telephone call.
- 32How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 33How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 34How do I clean white or black spots on printed documents?
- 35Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 36I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 37How do I store received faxes in memory?
- 38Where can I find the serial number for my unit?
- 39What is the "Station ID" and how do I set it?
- 40Replace the drum unit.
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45Uninstall printer drivers (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48Change the quality of the faxes I send (Fax Resolution).
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50Can I print from or scan to Android™ Smartphone?