FAQs & Troubleshooting
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152 Results
- 1Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5Where is the USB port on the machine? I can't find it on the back of the unit.
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 8The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 13I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 14Send a fax using PC-FAX with LPD/LPRng (Linux)
- 15Open the Control Panel (For Windows)
- 16Can I print from or scan to Android™ Smartphone?
- 17The edge of glossy paper is smudged.
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 21Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 22Glossy Paper does not feed correctly. What can I do?
- 23The keys on the control panel do not respond.
- 24Print a report that will show a listing of faxes I sent and received
- 25What is Distinctive Ring and how do I program it?
- 26I am experiencing problems sending a fax, what can I do?
- 27How do I clear the message "MFC is Busy" or "Connect Failure"?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Can I confirm that the FAX was sent correctly?
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33I cannot receive a color fax. Why?
- 34Can I still receive faxes or calls when the machine is switched off?
- 35Why can't I print when an ink cartridge is empty?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Print command (LPR) (Linux)
- 40Uninstall printer drivers (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45Windows 7 Support Information
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 50"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?