FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I confirm that the FAX was sent correctly?
- 3How to identify your Operating System (OS).
- 4Can I set my Brother machine to forward the faxes I receive to another location?
- 5The printer status is Offline or Paused.
- 6What is Distinctive Ring and how do I program it?
- 7How do I print on an envelope?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10I am unable to print from a client PC to a printer on a print server. (Linux)
- 11I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Can third party ink be used to refill the ink cartridges?
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18I am having issues with the paper feed. What can I do?
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Why doesn't the machine answer when receiving a call?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Where is the full User's Guide? I can't find enough information in the paper manual.
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24Why can't I print when an ink cartridge is empty?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26To install the printer driver easily using a tool. (Linux)
- 27Why doesn't my Brother machine have a dial tone?
- 28Why is it necessary for my machine to go through regular cleaning cycles?
- 29One or more of my colors are not printing (blank). What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 31Paper size settings are unavailable when I print from OpenOffice (Linux)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Pre-Required Procedures (Linux)
- 35Open the Control Panel (For Windows)
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38I cannot print from my computer via USB.
- 39Change the printer driver settings (Windows/macOS)
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47Where is the USB port on the machine? I can't find it on the back of the unit.
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49How can I clear the "INK EMPTY" message?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?