FAQs & Troubleshooting
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120 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Why doesn't the machine answer when receiving a call?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I am unable to print from a client PC to a printer on a print server. (Linux)
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Delete print jobs from the print queue.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11Clear the paper jam or printer jam.
- 12I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17All print jobs are aborted and nothing is printed. (Linux)
- 18How can I configure Windows® XP to send faxes?
- 19When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22When I print images, the quality is not good (Linux)
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24Print command (LPR) (Linux)
- 25I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 26Windows 10 Support Information
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28Can I print from or scan to Android™ Smartphone?
- 29Change the printer driver settings (Windows/macOS)
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Functions supported in the Windows 7 built-in drivers
- 32Why doesn't my Brother machine have a dial tone?
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36What is Distinctive Ring and how do I program it?
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38Can I confirm that the FAX was sent correctly?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 43Uninstall the drivers (Windows)
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50The driver installation finished successfully but I cannot print. (Linux)