FAQs & Troubleshooting
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141 Results
- 1I cannot print using a HSe cassette.
- 2When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3How do I transfer label or slip templates?
- 4How do I print multiple lines and how many lines can I print?
- 5Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 6Where can I download the latest P-touch Editor for Mac?
- 7Poor print quality when printing on narrow labels. (iPrint&Label)
- 8How do I type an uppercase letter?
- 9I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 10Why does my machine display "Low Battery!" when I press the print key?
- 11I cannot print large characters on the heat shrink tube HSe 3:1.
- 12Which brands of Ni-MH rechargeable batteries do you recommend?
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15I cannot edit the database.
- 16Where can I download Brother iPrint&Label? (iPrint&Label)
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 20Why doesn't my machine turn on when Power key is pressed?
- 21What Android™ mobile application can I use?
- 22Can I use the app with my iPad? (iPrint&Label)
- 23Where can I find my Brother printer's serial number?
- 24What iOS mobile application can I use?
- 25Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 26I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 27I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 30The top and base layers of the laminated tape are misaligned.
- 31The tape does not cut well.
- 32Open LBX files created in P-touch Editor in Pro Label Tool
- 33Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 34Can I create a label with time&date? (iPrint&Label)
- 35Can I change the barcode settings like barocde size? (iPrint&Label)
- 36How do I make a label with a barcode?
- 37How do I reset the machine to the default settings?
- 38I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 39How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 43How do I change the character size?
- 44How do I clear the display?
- 45My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 46How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 47Printing is not possible. (USB connection)
- 48I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 49Installing a CA certificate
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.