FAQs & Troubleshooting
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- 1Open the "Scanners and Cameras" and Properties.
- 2How to identify your Operating System (OS).
- 3Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Install PaperPort™ 12SE onto Windows 10.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Open the Control Panel (For Windows)
- 9Install Presto!® BizCard® onto Windows 10.
- 10Turn off the scanner.
- 11I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 12When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 13The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 14Can I print from or scan to Android™ Smartphone?
- 15When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 16Clean the scanner. (For Macintosh)
- 17Calibrate your scanner. (For Macintosh)
- 18Calibrate your scanner. (For Windows)
- 19What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 20My unit has no power.
- 21Scan a document in Windows 8 and Windows 10.
- 22I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 23I cannot open the scanned document (For Macintosh).
- 24File size of the scanned document.
- 25Change the words in a scanned document.
- 26Install the scanner driver (For Windows)
- 27I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 28What paper sizes are available in DSmobileSCAN II?
- 29I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 30What is DSmobileSCAN II software?
- 31Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?
- 32Insert documents for scanning.
- 33I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 34The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 35I have installed the scanner on my Macintosh but I cannot scan.
- 36What scanning modes are available in DSmobileSCAN II?
- 37Clean the Plastic Feeding Sheet.
- 38I can no longer choose the program I want to use to scan a document. (For Windows)
- 39Can I scan a business card?
- 40Where is the battery located?
- 41Is my scanner compatible with Macintosh?
- 42I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 43What kind of software can I use with my scanner?
- 44Install the DSmobile Scan application. (For Windows users only)
- 45My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 46Clean the scanner. (For Windows )
- 47The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 48I do not have or lost the black and white calibration sheet.
- 49I cannot open the scanned document (For Windows).
- 50What is the purpose of the PageManager 9 program?