FAQs & Troubleshooting
- 113/12/2022How to identify your Operating System (OS).
- 201/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 415/10/2020Install PaperPort™ 12SE onto Windows 10.
- 515/10/2020Install Presto!® BizCard® onto Windows 10.
- 625/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 723/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 805/11/2015Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 927/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 1021/02/2013Install the scanner driver (For Windows)
- 1115/02/2013Install the DSmobile Scan application. (For Windows users only)
- 1221/02/2012I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.