FAQs & Troubleshooting
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143 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4Media Type Mismatch or Media Mismatch
- 5(Video) Paper is Jammed in the Paper Tray
- 6Toner Ended
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Document Jam
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Wrong Toner or Wrong Toner Cartridge
- 11Cannot Print ##
- 12Self-Diagnostic
- 132-sided Disable or 2-sided Disabled
- 14What is the default password for my Brother machine?
- 15What driver package format is supported by my Linux distribution?
- 16How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 17(Video) Document is Jammed in the Top of the ADF Unit
- 18How to identify your Operating System (OS).
- 19Cannot Scan ##
- 20Change the printer driver settings (Windows)
- 21Cartridge Error
- 22No Toner
- 23Cannot Detect
- 24Size Error DX or Size Error 2-sided
- 25Manual Feed
- 26Toner Low or Prepare New Toner Cartridge
- 27Drum !
- 28Out of Memory
- 29Drum End Soon
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33I cannot connect my machine to a Windows 11 computer via USB.
- 34Enable the Brother machine's network interface.
- 35Protect your Brother machine against unauthorised access over the network
- 36What is the difference between the toner cartridge and the drum unit?
- 37What is the default password for my BRAdmin or Web Based Management?
- 38Toner specks
- 39(Video) Paper is Jammed in the 2-sided Tray
- 40(Video) Paper is Jammed in the Back of the Machine
- 41(Video) Paper is Jammed inside the Machine
- 42Uninstall the Brother Software and Drivers (Windows)
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46My Brother machine could not be found over the network when I installed drivers on my computer.
- 47(Video) Load an Envelope (Manual Feed Slot)
- 48I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)