FAQs & Troubleshooting
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313 Results
- 1Load paper in the paper tray.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Paper Jam (With Video Instructions)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Out of Memory
- 14The scanner cover support has come off. (With Video Instructions)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Replace Ink
- 17What is the recommended paper?
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21Protect your Brother machine against unauthorised access over the network
- 22Configure and use the Scan to Network feature (For Windows)
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26What is AirPrint?
- 27How to identify your Operating System (OS).
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Open the Control Panel (For Windows)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 32The printer status is Offline or Paused.
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36One line (banding) appears at the end of the printed/ copied documents.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Wrong Ink Color
- 39Configure and use the Scan to FTP feature
- 40Printing/ Scanning with a mobile device
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43The edge of glossy paper is smudged.
- 44Cannot Detect
- 45No Paper Fed
- 46Is my Brother machine compatible with Windows Vista?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 50Scan a document and e-mail it as an attachment (For Macintosh)