FAQs & Troubleshooting
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259 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Replace Ink
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Paper Jam
- 10Delete print jobs from the print queue.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14Load paper in the paper tray
- 15Wireless setup is requesting a WPS PIN to complete the setup
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Can I use AirPrint with my Brother machine?
- 19How to identify your Operating System (OS).
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 22How do I clear the message "Cannot Detect" from the display?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Cannot print after a Windows 10 update (June 2020)
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27"Offline" appears on the Status Monitor.
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Unable to Print 5X
- 30Unable to Print 3X
- 31Low Temperature
- 32Can I print from or scan to Android™ Smartphone?
- 33The edge of glossy paper is smudged.
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Can third party ink be used to refill the ink cartridges?
- 37Improve poor print quality.
- 38I'm using Macintosh. What is the PreScan option used for?
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Set up your Brother machine on a wireless network.
- 42When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46How do I know which side up my photo paper should be in the tray?
- 47The printer status is Offline or Paused.
- 48I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 49Create or view a XML Paper Specification document
- 50What is Ad-hoc mode?