FAQs & Troubleshooting
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306 Results
- 1Replace Drum
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7What driver package format is supported by my Linux distribution?
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10The printer status is Offline or Paused.
- 11No Paper
- 12Cover is Open
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14Jam Inside
- 15Replace Toner
- 16Turn the Toner Save mode on or off
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Change the printer driver settings (Windows/macOS)
- 25No Tray
- 26Tray 2 Error
- 27No Drum Unit
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Color misregistration
- 30Scan a document in Mac OS X 10.7.
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Where do I find manuals for my Brother machine?
- 33White spots or hollow print
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 39Adjust color settings by using the custom setting in the printer driver
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Document Jam
- 42Replace WT Box
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44Jam MP Tray
- 45Curled or wavy
- 46Wrinkle
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Cannot print after a Windows 10 update (June 2020)
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina