FAQs & Troubleshooting
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304 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Jam MP Tray
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Drum Stop
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8Scan Unable xx
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Replace Drum
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 14Can I print from or scan to Android™ Smartphone?
- 15No Tray
- 16I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Replace WT Box
- 20Jam Duplex
- 21Jam Tray 1 / Jam Tray 2
- 22I keep getting the error message "Authenticate Err (Authentication error)".
- 23Condensation
- 24Print Unable XX
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Protect your Brother machine against unauthorised access over the network
- 31When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 34Adjust color settings by using the custom setting in the printer driver
- 35Cover is Open
- 36Toner scatter or toner stain
- 37Jam Inside
- 38Colored lines across the page
- 39What can happen if the wrong paper is used in your machine.
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Load paper in the paper tray
- 42Can I use AirPrint with my Brother machine?
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Poor fixing
- 45Out of Memory
- 46Envelope creases
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Command List of brscan. (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
