FAQs & Troubleshooting
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306 Results
- 1Replace Drum
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What driver package format is supported by my Linux distribution?
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8The printer status is Offline or Paused.
- 9No Paper
- 10Cover is Open
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12Jam Inside
- 13Replace Toner
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Change the printer driver settings (Windows/macOS)
- 22No Tray
- 23Tray 2 Error
- 24No Drum Unit
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26Color misregistration
- 27Scan a document in Mac OS X 10.7.
- 28Where do I find manuals for my Brother machine?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34Adjust color settings by using the custom setting in the printer driver
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Document Jam
- 37Replace WT Box
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40Jam MP Tray
- 41Curled or wavy
- 42Wrinkle
- 43Turn the Toner Save mode on or off
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Check the firmware version.
- 50Open the Status Monitor