FAQs & Troubleshooting
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305 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Can I use AirPrint with my Brother machine?
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19I'm using Macintosh. What is the PreScan option used for?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Replace Parts
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26How to identify your Operating System (OS).
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Can I print from DOS applications?
- 29What can happen if the wrong paper is used in your machine.
- 30Cannot print after a Windows 10 update (June 2020)
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35The printer status is Offline or Paused.
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37Is my Brother machine compatible with Windows Vista?
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Jam Duplex
- 40Jam MP Tray
- 41What is the BRAdmin Professional software used for?
- 42What is the recommended paper?
- 43Load paper in the paper tray
- 44Protect your Brother machine against unauthorised access over the network
- 45Can I print on transparencies e.g. for overhead projectors?
- 46Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Change the printer driver settings (Windows/macOS)
- 49Poor fixing
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.