FAQs & Troubleshooting
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287 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2What is Brother iPrint&Scan?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5How do I turn off/on the Toner Save Mode?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Scan and save a document in PDF format (Scan to File)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Cannot print after a Windows 10 update (June 2020)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17The printer status is Offline or Paused.
- 18I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21How do I improve the color density? (Print Calibration)
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23How do I clear the message "Document Jam" from the LCD display?
- 24How do I replace the waste toner box?
- 25Colored lines appear across the page.
- 26White lines or bands or ribbing appear across the page.
- 27White spots or hollow print appears.
- 28I cannot scan when using SELinux (Security-Enhanced Linux)
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43Colors are light or unclear on the whole page.
- 44How do I install additional memory?
- 45Vertical colored streaks or bands appear on the page.
- 46Configure the Scan to Email Feature (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49What is the difference between the toner cartridge and the drum unit?
- 50I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.