FAQs & Troubleshooting
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287 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2What is Brother iPrint&Scan?
- 3I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7How do I turn off/on the Toner Save Mode?
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13What kind of memory can I use?
- 14Replace the drum unit.
- 15Cannot print after a Windows 10 update (June 2020)
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20Adjust color settings by using the custom setting in the printer driver
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27Printouts have wrinkles.
- 28How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Can I print on transparencies e.g. for overhead projectors?
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38How to identify your Operating System (OS).
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Discover the MAC address of the Brother network card
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 44When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 45How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 46Can I print from DOS applications?
- 47What can happen if the wrong paper is used in your machine.
- 48Can I buy any MICR toner?
- 49How do I install additional memory?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.