FAQs & Troubleshooting
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187 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 5Print the Network Configuration page
- 6Change the printer driver settings (Windows/macOS)
- 7Windows 10 Support Information
- 8To install the printer driver easily using a tool. (Linux)
- 9How to identify your Operating System (OS).
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 12I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 15How do I install the Optional Tray Module?
- 16I'm using Macintosh®. What are the settings in the Scanner window used for?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What is the difference between the toner cartridge and the drum unit?
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Does NC-2200w work with Windows Vista?
- 22I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 23Paper size settings are unavailable when I print from OpenOffice (Linux)
- 24My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 27I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29Delete print jobs from the print queue.
- 30Open the Control Panel (For Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Open the "Scanners and Cameras" and Properties.
- 33I cannot print from my computer via network. (For Macintosh)
- 34The printer status is Offline or Paused.
- 35I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37The paper is skewed when it's printed.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40My Brother machine misfeeds paper.
- 41When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 42I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Scan an image and insert it in a Windows XP application
- 45Scan a document in Windows 8 and Windows 10.
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50I'm using Windows XP. I can't tell my application to feed paper from the lower tray.