FAQs & Troubleshooting
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253 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Toner
- 3JAM TRAY 1
- 4Toner Low or Prepare New Toner Cartridge
- 5Curled (video instructions available)
- 6The printer status is Offline or Paused.
- 7Wrinkles or creases
- 8REPLACE DRUM
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Check Connection
- 12What is Brother iPrint&Scan?
- 13Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14Print Unable
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18MANUAL FEED
- 19Poor fixing
- 20White lines, bands or ribbing across the page
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24What is Toner Continue Mode?
- 25I cannot start ControlCenter4.
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 32Curled
- 33Jam Rear
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35What is the recommended paper?
- 36All black
- 37Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 38White spots or black spots at 94 mm (3.7 in.) intervals
- 39Envelope creases
- 40White lines down the page
- 41Gray background
- 42What is the BRAdmin Professional software used for?
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44JAM INSIDE
- 45Page skewed
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Delete print jobs from the print queue.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.