FAQs & Troubleshooting
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201 Results
- 1Replace Toner
- 2REPLACE DRUM
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4No Paper
- 5JAM TRAY 1
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I print from or scan to Android™ Smartphone?
- 8I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9Drum Error (Drum!)
- 10White lines, bands or ribbing across the page
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13TONER ENDED
- 14Curled
- 15JAM INSIDE
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Print Unable
- 18NO TONER
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Cover is Open
- 21Size mismatch
- 22Out of Memory
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Check Connection
- 27Scan Unable
- 28CARTRIDGE ERROR
- 29Curled (video instructions available)
- 30In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 31Drum End Soon
- 32What kind of paper can I use?
- 33Lines across the page
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38How to identify your Operating System (OS).
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Clean the paper pick-up roller (video instructions available)
- 44Clean the drum unit
- 45MANUAL FEED
- 46Toner Low or Prepare New Toner Cartridge
- 47How can I clear the "Scanner Locked" error message?
- 48Envelope creases
- 49Turn the Toner Save mode on or off
- 50Page skewed