FAQs & Troubleshooting
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236 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Can I print from or scan to Android™ Smartphone?
- 4How do I clean white or black spots on printed documents?
- 5My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7How do I know the current network configuration?
- 8Load paper.
- 9I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14I'm using Macintosh. What is the PreScan option used for?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17How do I load legal size paper in the paper tray?
- 18Load envelopes, labels, or thick paper into the manual feed slot.
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Printing on thick paper or transparencies.
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 26Pre-Required Procedures (Linux)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28How to identify your Operating System (OS).
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30Scan and save a document in PDF format (Scan to File)
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Does NC-2200w work with Windows Vista?
- 33I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 34"Document Jam" error appears on the LCD. What should I do?
- 35"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 36When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 37How do I clean the corona wire?
- 38The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40Can I print using the IPP protocol on Windows XP?
- 41What is the BRAdmin Professional software used for?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44What is the Network Shared printing?
- 45I cannot print from my computer via USB.
- 46I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 47When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 48Replace the toner cartridge
- 49When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 50I installed scan-key-tool, but it does not work. (Linux)