FAQs & Troubleshooting
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241 Results
- 1Which E-mail packages are compatible with ControlCenter3?
- 2How do I clear the message "PAPER JAM" from the display?
- 3I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What driver package format is supported by my Linux distribution?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 10I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 11When I print, the pages are smudged with ink. What should I do?
- 12I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 13How do I load paper?
- 14Large characters are printed incorrectly. (Linux)
- 15The LCD displays an error code (number). What does it mean?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19Delete print jobs from the print queue.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21How do I clear Machine Error 46?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 26I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 27Can third party ink be used to refill the ink cartridges?
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29I cannot use the "Modules Update" button on Web BRAdmin.
- 30How do I clear the message "INK EMPTY" from the display?
- 31The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 32When I print images, the quality is not good (Linux)
- 33Configure scan settings without administrator privileges (Linux)
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 35I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 36When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 37The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 38Configure and use the Scan Key Tool (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41Pre-Required Procedures (Linux)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43How to identify your Operating System (OS).
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 47How do I start ControlCenter3?
- 48One or more of my colors are not printing (blank). What can I do?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?