FAQs & Troubleshooting
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241 Results
- 1What driver package format is supported by my Linux distribution?
- 2I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Pre-Required Procedures (Linux)
- 5The printer status is Offline or Paused.
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7I cannot make borderless prints.
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12How do I load paper?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14To install the printer driver easily using a tool. (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Change the printer driver settings (Windows/macOS)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19How do I clear Machine Error 46?
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 23I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 24I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 25I cannot feed the paper from the Photo Paper Tray.
- 26I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 27When I print, the pages are smudged with ink. What should I do?
- 28What is the BRAdmin Professional software used for?
- 29My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Configure scan settings without administrator privileges (Linux)
- 32I'm unable to access the memory (media) card in the media slot. What can I do?
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36Firewall port requirements of the Scan Key Tool (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40How to identify your Operating System (OS).
- 41The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47Can I print using only the black ink cartridge when the Color cartridges have run out?
- 48When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 49One or more of my colors are not printing (blank). What can I do?
- 50Scan a document in OS X 10.8/macOS 10.12 - 10.15.