FAQs & Troubleshooting
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197 Results
- 1How do I load paper?
- 2When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 3How do I clear the message "PAPER JAM" from the display?
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 7How do I clear Machine Error 46?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Can third party ink be used to refill the ink cartridges?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Cannot print after a Windows 10 update (June 2020)
- 12When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 13Why is it necessary for my machine to go through regular cleaning cycles?
- 14How do I clean the Scanner to improve the copy quality?
- 15How do I replace the Ink Cartridge?
- 16How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18How to identify your Operating System (OS).
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Scan and save a document in PDF format (Scan to File)
- 22I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 23Why can't I print when an ink cartridge is empty?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Open the Status Monitor
- 27When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 28How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31Pre-Required Procedures (Linux)
- 32How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 33Delete print jobs from the print queue.
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 38Scan an image and insert it in a Windows XP application
- 39When I print, the pages are smudged with ink. What should I do?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 42Configure the Scan to Email Feature (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I cannot make borderless prints.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?