FAQs & Troubleshooting
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205 Results
- 1When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 2How do I load paper?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7I cannot feed the paper from the Photo Paper Tray.
- 8What kind of Media Adapter can I use?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10I'm using Macintosh. What is the PreScan option used for?
- 11I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 14Uninstall printer drivers (Linux)
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19What is MFL-Pro Suite Software?
- 20The driver installation finished successfully but I cannot print. (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 24"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 25I cannot install the driver when using the Driver Install Tool. (Linux)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29Pre-Required Procedures (Linux)
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32How do I clear Machine Error 46?
- 33I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 36I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 37When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 38I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 39I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 41"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 42What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Where is the USB port on the machine?
- 45How do I clear the message "PAPER JAM" from the display?
- 46Improve poor print quality.
- 47When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 48I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Why can't I print when an ink cartridge is empty?