FAQs & Troubleshooting
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213 Results
- 1I cannot make borderless prints.
- 2Scan and save a document in PDF format (Scan to File)
- 3How do I load envelopes into my machine?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6The printer status is Offline or Paused.
- 7I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Uninstall the scanner driver. (Linux)
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Is my Brother machine compatible with Windows Vista?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21Can I use AirPrint with my Brother machine?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 25Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28Scan a document in Windows 8 and Windows 10.
- 29When I print, the pages are smudged with ink. What should I do?
- 30Improve poor print quality.
- 31I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38Check the firmware version.
- 39Can I print from or scan to Android™ Smartphone?
- 40My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 41When I make a copy the image or text is cut off. What can I do?
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Delete a network scanner entry. (Linux)
- 47Pre-Required Procedures (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Windows 10 Support Information
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.