FAQs & Troubleshooting
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212 Results
- 1I cannot make borderless prints.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 13Can third party ink be used to refill the ink cartridges?
- 14Paper Jam
- 15Replace Ink
- 16The LCD displays an error code (number). What does it mean?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19Uninstall printer drivers (Linux)
- 20Pre-Required Procedures (Linux)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24How do I make copies using my Brother machine?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30How do I know which side up my photo paper should be in the tray?
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32Scan a document into ScanSoft™ PaperPort™ 11SE
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Configure scan settings without administrator privileges (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Open the Status Monitor
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Open the Control Panel (For Windows)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Open the "Scanners and Cameras" and Properties.
- 48How to identify your Operating System (OS).
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Locate files scanned with ControlCenter2 (For Macintosh)