FAQs & Troubleshooting
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191 Results
- 1Replace Toner
- 2I cannot print using my Brother machine on a wireless network (Windows)
- 3Load paper in the paper tray
- 4(Video) Load A5 short edge/A4/Letter paper
- 5Replace Drum
- 6Set up your Brother machine on a wireless network.
- 7(Video) Load A5 long edge paper
- 8Jam Inside
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10My Brother machine could not be found over the network when I installed drivers on my PC.
- 11The printer status is Offline or Paused.
- 12Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14How to identify your Operating System (OS).
- 15"Offline" appears on the Status Monitor.
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17What is Brother iPrint&Scan?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19(Video) Unpack your Brother machine
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Jam Tray
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Delete print jobs from the print queue.
- 24Can I print from or scan to Android™ Smartphone?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29What is Toner Continue Mode?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I can print but cannot scan via network. (For Windows)
- 32Toner Low
- 33Turn the Toner Save mode on or off
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 35Scan from the Brother iPrint&Scan application using Windows Phone.
- 36Printing/ Scanning with a mobile device
- 37Cartridge Error
- 38Scan and save a document in PDF format for Windows (Scan to File)
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40I cannot print from my computer via USB.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 42Black lines down the page
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Print Unable or Print Unable XX
- 45TONER ENDED
- 46What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47Clean the Drum Unit.
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49(Video) Set up your Brother machine
- 50I cannot print using my Brother machine on a wireless network (Mac)