FAQs & Troubleshooting
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129 Results
- 1Replace Drum
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Turn the Toner Save mode on or off
- 5No Drum
- 6Black lines down the page
- 7Delete print jobs from the print queue.
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 10"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from or scan to Android™ Smartphone?
- 13Cartridge Error
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15Can I use AirPrint with my Brother machine?
- 16How to identify your Operating System (OS).
- 17Unable to Scan / Scan Unable
- 18Scan a document in Windows 8 and Windows 10.
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22What is Toner Continue Mode?
- 23I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25The printer status is Offline or Paused.
- 26Check the remaining life of my Brother machine's drum.
- 27Wrong Paper Type
- 28Clean the Drum Unit.
- 29Jam Tray
- 30Clean the corona wire of the drum unit.
- 31Print command (cupswrapper) (Linux)
- 32I cannot print from my computer via USB.
- 33How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 34Clean the scanner to improve the copy or fax quality.
- 35Command List of brscan. (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Cover is Open
- 41Drum End Soon
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What is the recommended paper?
- 44What driver package format is supported by my Linux distribution?
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46What is the difference between the toner cartridge and the drum unit?
- 47Is my Brother machine compatible with third party print servers?
- 48Where can I find my Brother machine's serial number?
- 49Cannot print after a Windows 10 update (June 2020)
- 50Where can I download Brother iPrint&Scan application for Mac?