FAQs & Troubleshooting
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130 Results
- 1Replace Drum
- 2Turn the Toner Save mode on or off
- 3Replace Toner
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 6Can I print from or scan to Android™ Smartphone?
- 7How to identify your Operating System (OS).
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9Print Unable or Print Unable XX
- 10No Paper
- 11Drum End Soon
- 12Jam Inside
- 13Jam Tray
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16Delete print jobs from the print queue.
- 17No Drum
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Out of Memory
- 20What driver package format is supported by my Linux distribution?
- 21Where can I download Brother iPrint&Scan application for Mac?
- 22"Offline" appears on the Status Monitor.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24I cannot print from my computer via USB.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Clean the Drum Unit.
- 27Delete a network scanner entry. (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29What is the difference between the toner cartridge and the drum unit?
- 30Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 31Fuser Error or Self-Diagnostic
- 32TONER ENDED
- 33Wrong Paper Type
- 34Cover is Open
- 35Clean the corona wire of the drum unit.
- 36What is the recommended paper?
- 37Black lines down the page
- 38Configure and use the Scan Key Tool (Linux)
- 39Scan using XSane or GIMP (Linux)
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45Command List of brscan. (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 50Windows 10 Support Information