FAQs & Troubleshooting
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194 Results
- 1The printer status is Offline or Paused.
- 2Scan and save a document in PDF format (Scan to File)
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Improve poor print quality.
- 7How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9Important points for specifying the scan area (Linux)
- 10I am unable to print from a client PC to a printer on a print server. (Linux)
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I'm using Macintosh. What is the PreScan option used for?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Configure and use the Scan Key Tool (Linux)
- 19Windows 10 Support Information
- 20I cannot print from my computer via USB.
- 21Scan a document from a Windows XP application
- 22How do I clean the Scanner to improve the copy quality?
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 26All print jobs are aborted and nothing is printed. (Linux)
- 27Delete print jobs from the print queue.
- 28Open the Control Panel (For Windows)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31How to identify your Operating System (OS).
- 32The edge of glossy paper is smudged.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37How do I clear Machine Error 46?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Can third party ink be used to refill the ink cartridges?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46When I print, the pages are smudged with ink. What should I do?
- 47Is there a way to view how much ink is remaining?
- 48How do I replace the Ink Cartridge?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)