FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4How to identify your Operating System (OS).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11What driver package format is supported by my Linux distribution?
- 12Print command (cupswrapper) (Linux)
- 13I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16Scan and save a document in PDF format (Scan to File)
- 17How do I load 10 x 15 Glossy paper into my machine?
- 18When printing from my Apple Mac OS X, the print is coming out mirrored.
- 19One or more of my colors are not printing (blank). What can I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21When I print images, the quality is not good (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 24How do I clear the message "INK EMPTY" from the display?
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 27All print jobs are aborted and nothing is printed. (Linux)
- 28Pre-Required Procedures (Linux)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31How do I clear Machine Error 46?
- 32When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 33I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 34Can third party ink be used to refill the ink cartridges?
- 35Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 36Glossy Paper does not feed correctly. What can I do?
- 37When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 38What kind of Media Adapter can I use?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40How do I clear the message "PAPER JAM" from the display?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Images of the thumbnail page from the media (memory) card won't print.
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)