FAQs & Troubleshooting
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204 Results
- 1What driver package format is supported by my Linux distribution?
- 2Where is the USB port on the machine?
- 3The printer status is Offline or Paused.
- 4When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 5The edge of glossy paper is smudged.
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7How do I know which side up my photo paper should be in the tray?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9What kind of Media Adapter can I use?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11How do I load 10 x 15 Glossy paper into my machine?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13How to identify your Operating System (OS).
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16Change the printer driver settings (Windows/macOS)
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 19I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 20I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 21One or more of my colors are not printing (blank). What can I do?
- 22When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 23I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25The driver installation finished successfully but I cannot print. (Linux)
- 26Can I print from or scan to Android™ Smartphone?
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29Can I print using only the black ink cartridge when the Color cartridges have run out?
- 30I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Can third party ink be used to refill the ink cartridges?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Where can I find my Brother machine's serial number?
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40Configure and use the Scan Key Tool (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 43How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 44The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 45I cannot print from my computer via USB.
- 46I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 47I cannot pull the paper tray out of my machine. What can I do?
- 48When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 49Scan an image and insert it in a Windows XP application
- 50When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?