FAQs & Troubleshooting
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208 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The edge of glossy paper is smudged.
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Scan and save a document in PDF format (Scan to File)
- 6Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10Scan using XSane or GIMP (Linux)
- 11Open the Control Panel (For Windows)
- 12How to identify your Operating System (OS).
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 21Can I print from or scan to Android™ Smartphone?
- 22The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24The printer status is Offline or Paused.
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 27When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 28Scan a document in Mac OS X 10.7.
- 29I am having issues with the paper feed. What can I do?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31The LCD displays an error code (number). What does it mean?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 38When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 39Command List of brscan. (Linux)
- 40How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Check the firmware version.
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45I cannot print from my computer via USB.
- 46"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 49Scan a document using "Scanner and Camera Wizard" in Windows XP
- 50Scan a document in Windows 8 and Windows 10.