FAQs & Troubleshooting
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233 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2What is the Network Shared printing?
- 3I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8One or more of my colors are not printing (blank). What can I do?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 12How do I program the date and time?
- 13Cannot print after a Windows 10 update (June 2020)
- 14I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 15I can print but cannot scan via network. (For Macintosh)
- 16When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 17What kind of Media Adapter can I use?
- 18Uninstall the drivers. (Mac OS X 10.5)
- 19Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 20How can I improve poor print quality?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 25I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 26The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 27How do I replace the Ink Cartridge?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 32Configure and use the Scan Key Tool (Linux)
- 33I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35Delete print jobs from the print queue.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38How to identify your Operating System (OS).
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 41The edge of glossy paper is smudged.
- 42I cannot print from my computer via USB.
- 43The printer status is Offline or Paused.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45How do I clear Machine Error 46?
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49Where is the USB port on the machine? I can't find it on the back of the unit.
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?