FAQs & Troubleshooting
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- 1Where can I find the IP addresses of my computer and the printer?
- 2What is P-touch Update Software?
- 3How do I connect my printer via Wi-Fi®?
- 4When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 5Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 6Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 7When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9Where can I download the latest P-touch Editor for Mac?
- 10What iOS mobile application can I use?
- 11Installing the software
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15Where can I find my Brother printer's serial number?
- 16Attaching the Keyboard LCD Unit
- 17Where can I find the printer's network settings, such as IP address?
- 18I cannot connect my machine to the wireless network.
- 19Power Supply
- 20Using the Printer Setting Tool (for Windows)
- 21Can I check the printer's usage log?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24I cannot establish a connection using Wireless Direct.
- 25What is P-touch Library?
- 26Can I apply device setting changes to another printer?
- 27I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 28Can I use the app with my iPad? (iPrint&Label)
- 29How to charge the rechargeable Li-ion battery
- 30How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 31How do I clean / maintain my printer?
- 32Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 33(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 34I cannot print after updating the firmware or font data.
- 35I cannot print using FLe tape and get an error message.
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How to install the rechargeable Li-ion battery (optional)
- 38My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 39Can my printer use TZ/TZe tapes?
- 40How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 41How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 44I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 45How to create serialized tubes / labels
- 46When I open an ***.lbx cable label file created with P-touch Editor 5.x for Windows, the characters have become garbled.
- 47What Android™ mobile application can I use?
- 48Using the Printer Setting Tool (for Mac)
- 49Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 50Using the Device Settings (for Windows)