FAQs & Troubleshooting
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46 Results
- 1I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 2Where can I download the latest P-touch Editor for Mac?
- 3How can I change the text settings line by line?
- 4How do I print multiple lines and how many lines can I print?
- 5How do I change the size of characters?
- 6I get an error message and cannot update the firmware. (Windows 10 or later)
- 7Where can I find my Brother printer's serial number?
- 8How do I change the label length?
- 9Can my printer use TZ/TZe tapes?
- 10How to open the Devices and Printers window
- 11Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 12The tape got jammed or stuck in the printer.
- 13Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 14How do I connect the printer to my computer using a USB cable?
- 15How to delete the registry information and files related to the printer driver
- 16How do I change the style to italics?
- 17Why doesn't my printer turn on when the Power key is pressed?
- 18When the label is printed, there is too much margin on both sides of the text.
- 19Printing is not possible. (USB connection)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21How do I change the Language setting of the printer?
- 22I can no longer print from my computer, even though I was able to print previously.
- 23The printed label contains blank horizontal lines.
- 24How do I eliminate the margin from the start or end of my label when printing?
- 25How do I initialize and clear the printer to factory default settings?
- 26I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 27How to install Brother software on a computer not connected to the Internet
- 28How to identify the printer's firmware version
- 29The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 30My label is not cut automatically after printed.
- 31How do I create a small label?
- 32How do I make a label with a barcode?
- 33How do I print vertically?
- 34How do I type accented characters?
- 35How to use Numbering function
- 36How do I type symbols?
- 37I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 38Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 39Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 40I cannot read the display clearly (the screen is too light or dark).
- 41When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 42How do I uninstall the printer driver?
- 43I connected multiple printers of the same model to one computer but can only print from one of them.
- 44The text cannot be printed as specified.
- 45I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 46The label is not printed even though I pressed the print key.