FAQs & Troubleshooting
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105 Results
- 1How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Replace Roller
- 4Can I print from or scan to Android™ Smartphone?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How to identify your Operating System (OS).
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12What is Brother iPrint&Scan?
- 13Duplex (two-sided) scan
- 14Document Jam/ Too Long
- 15Verify the Brother machine connected to the Wired Network (For Windows)
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17Easy Scan to E-mail
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Configuring frequently-used scan settings on your computer.
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Important points you need to confirm before configuring your Brother machine for a wireless network.
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 25Configure the Scan to Email Feature (Linux)
- 26I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 27I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 28I cannot connect my machine to the wireless network.
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 32Install Presto!® BizCard® onto Windows 10.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Replace Pad
- 35Discover the MAC address of the Brother network card
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 38Important points for specifying the scan area (Linux)
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Command List of brscan. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45Install PaperPort™ 12SE onto Windows 10.
- 46Windows 10 Support Information
- 47Check the IP addresses of your PC and the Brother machine
- 48In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 49Clean the scanner
- 50Reset the network settings to the factory default.