FAQs & Troubleshooting
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Latest |
69 Results
- 113/12/2024How to identify your Operating System (OS).
- 217/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 317/03/2023Open the "Scanners and Cameras" and Properties.
- 415/02/2023Configuring frequently-used scan settings on your computer.
- 515/02/2023Duplex (two-sided) scan
- 614/02/2023Scan a document in Windows 8 and Windows 10.
- 716/11/2022How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 821/09/2022Check the firmware version.
- 922/08/2022Configure the Scan to Email Feature (Linux)
- 1001/08/2022Replace Roller
- 1119/07/2022Replace Pad
- 1223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1320/06/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 1420/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1513/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1601/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 1724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1815/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1910/11/2021Open the Control Panel (For Windows)
- 2012/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 2115/10/2020Install PaperPort™ 12SE onto Windows 10.
- 2215/10/2020Install Presto!® BizCard® onto Windows 10.
- 2306/07/2020Scan using XSane or GIMP (Linux)
- 2406/07/2020Important points for specifying the scan area (Linux)
- 2506/07/2020What driver package format is supported by my Linux distribution?
- 2602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2706/04/2020Delete a network scanner entry. (Linux)
- 2829/10/2019Pre-Required Procedures (Linux)
- 2929/01/2019Command List of brscan. (Linux)
- 3029/01/2019Uninstall the scanner driver. (Linux)
- 3129/01/2019Uninstall Scan-key-tool. (Linux)
- 3220/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3319/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3405/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3507/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3629/07/2016My Brother machine sound level is high while scanning documents.
- 3725/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3825/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3925/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4025/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4125/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4225/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 4324/03/2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 4423/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 4502/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4606/01/2016Windows 10 Support Information
- 4718/11/2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4823/06/2015Paper suitable for scanning
- 4908/05/2015Changing scan settings in ControlCenter.
- 5027/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)