FAQs & Troubleshooting
 |
Popular |
69 Results
- 1Multifeed
- 2Document Jam
- 3Configuring frequently-used scan settings on your computer.
- 4Replace Roller
- 5Replace Pad
- 6Duplex (two-sided) scan
- 7Replace Parts
- 8Check the firmware version.
- 9Unusable Device
- 10Changing scan settings in ControlCenter.
- 11Scan Unable
- 12Cover is Open
- 13Out of Memory
- 14Machine Error
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 20How to identify your Operating System (OS).
- 21Service Call
- 22A horizontal line appears at the top of the scanned image.
- 23How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 24In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 25Configure the Scan to Email Feature (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Command List of brscan. (Linux)
- 28Windows 10 Support Information
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Paper suitable for scanning
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34What do the LED indications mean?
- 35Scan using XSane or GIMP (Linux)
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Delete a network scanner entry. (Linux)
- 38Important points for specifying the scan area (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41Pre-Required Procedures (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43Open the Control Panel (For Windows)
- 44Open the "Scanners and Cameras" and Properties.
- 45Clean the Separation Pad
- 46Clean the Pick-up Roller
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48Clean the scanner
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the Brother printer driver (macOS 10.15 or earlier)
