FAQs & Troubleshooting
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153 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Can I print from any software other than P-touch Editor? (for Windows)
- 4When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 5How to use a 9/64" (3.5 mm) wide tape
- 6The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 7How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 8P-touch Editor crashes when I open it on my Mac.
- 9How do I uninstall the printer driver?
- 10The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 11How is the print head cleaning cassette used?
- 12How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 13How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 14I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 15How do I print with continuous half cut? (Crack and peel)
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 18The tape got jammed or stuck in the printer.
- 19How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 20Where can I find my Brother printer's serial number?
- 21P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 25My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (USB connection)
- 27How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 28Installing the LPR driver and CUPS wrapper driver (Linux®)
- 29Adding a custom media size for continuous tape / roll (Linux®)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How to open the Devices and Printers window
- 32"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 33Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 34I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 35How to identify your Operating System (OS) for Windows or Mac
- 36The driver downloaded from the website cannot be installed.
- 37How do I find the IP address set to the print server? (PS-9000)
- 38How can I change the IP address in order to use the product in a different network environment?
- 39I can no longer print from my computer, even though I was able to print previously.
- 40The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 41How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 42How do I reset the PS-9000 to factory default settings?
- 43I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 45I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 46I cannot save the edited text file. (Linux®)
- 47I do not know how to become a superuser in Ubuntu. (Linux®)
- 48The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 49How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 50Share your printer in Windows 7 in a network-shared environment.