FAQs & Troubleshooting
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179 Results
- 1Using the Communication Settings (for Windows)
- 2How to install the rechargeable Li-ion battery
- 3Printing is not possible. (USB connection)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Use Remote Update to download files to your printer from an FTP server
- 6How do I insert/change the paper or label roll?
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 9How to attach the belt clip
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Print free-length labels with the set length (Linux®)
- 14My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 15I cannot print labels when the Active Docking Station / Charging Cradle is connected.
- 16When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 17How to identify your Operating System (OS) for Windows or Mac
- 18I cannot print after updating the firmware or font data.
- 19When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 20Can I set a different media width when using an OpenOffice template? (Linux®)
- 21The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 22How to use Remote Update
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 25How to use the Paper Size Setup (for Windows)
- 26What iOS mobile application can I use?
- 27P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How do I transfer label templates with P-touch Transfer Express?
- 32(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 33How do I transfer label or slip templates?
- 34PostScript data cannot be printed or is printed in the text format. (Linux®)
- 35I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 36Some of the print options in OpenOffice do not work. (Linux®)
- 37Adding a custom media size for continuous roll (Linux®)
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How do I connect my computer to the printer using the Wireless Direct mode?
- 40Printed paper contains streaks or paper is not fed correctly.
- 41Using the Printer Setting Tool (for Windows)
- 42Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 43Can I print out the printer information?
- 44I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 45How do I uninstall the printer driver?
- 46Will my printer automatically turn itself off?
- 47What is the Label List? (P-touch Editor 5.x for Windows)
- 48How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 49I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 50I cannot connect my printer to a Windows 11 computer via USB.