FAQs & Troubleshooting
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121 Results
- 1Printing from an Android™ device
- 2How do I connect my printer via Wi-Fi®?
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4How do I turn the printer off?
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6How to connect to an AC power outlet (optional)
- 7How do I transfer templates to the printer?
- 8Installing the software
- 9What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 10How to install the rechargeable Li-ion battery (optional)
- 11I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 12How do I uninstall the printer driver?
- 13I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot connect my printer to a Windows 11 computer via USB.
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 19This printer is not detected when establishing a Wi-Fi® connection.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22The print quality is poor, and the image is too light or dark.
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 25Printing from a Windows PC or Mac
- 26How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 27How do I switch to and use the mass storage mode?
- 28The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30The latest printer driver was successfully installed, but the driver did not update correctly.
- 31What iOS mobile application can I use?
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How to charge the rechargeable Li-ion battery
- 34I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 35Uninstalling the printer drivers (Linux®)
- 36P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 37The top margin is incorrect.
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 40How to identify your Operating System (OS) for Windows or Mac
- 41The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 42I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 43Installing a CA certificate
- 44Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 45How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47Using Web Based Management
- 48Using the Printer Setting Tool (for Mac)
- 49Using the Printer Setting Tool (for Windows)
- 50What kinds of software are available for this printer?