FAQs & Troubleshooting
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152 Results
- 1How to identify your Operating System (OS).
- 2Add your Brother machine with AirPrint (macOS)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 5What driver package format is supported by my Linux distribution?
- 6Install the Brother Mobile Connect application (for mobile device)
- 7The printer status is Offline or Paused.
- 8I cannot scan via network.
- 9Replace the Toner Cartridge
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Paper is Jammed in the 2-sided Tray
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Unusable Device
- 15Storage Full
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Check the remaining ink or toner level (Linux)
- 18Wrong Toner Cartridge
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20Enable the Brother machine's network interface.
- 21Protect your Brother machine against unauthorised access over the network
- 22Condensation
- 23Tray 2 Error / Tray 3 Error / Tray 4 Error
- 24No Toner
- 25Toner Low
- 26When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 27Out of Memory/Print Data Full
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot connect my machine to a Windows 11 computer via USB.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33Access Web Based Management
- 34Media Type Mismatch or Media Mismatch
- 35Open the Control Panel (For Windows)
- 36Cannot Scan ##
- 37Toner Error
- 38Cannot Print ##
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40Correct the Color Printing
- 41The color of your printouts is not what you expected
- 42Use Universal Print (Windows)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Set up your Brother machine on a wireless network (Windows/macOS)
- 45Document is Jammed under the Document Cover
- 46Control Printer Driver settings (only available for Windows)
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Print the WLAN report
- 49Adjust color settings by using the custom setting in the printer driver (Windows only)
- 50Missing thin lines in images