FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6(Video) Replace the Toner Cartridge
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Curled or wavy
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The printer status is Offline or Paused.
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Paper is Jammed in the MP tray
- 14Clean the Machine
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16(Video) Load A4/Letter paper
- 17What is Brother iPrint&Scan?
- 18Forward Incoming Faxes to Another Machine
- 19Reduce Printing Noise
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 22(Video) Unpack your Brother machine and install the toner cartridge
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24Paper is Jammed in the 2-sided Tray
- 25Paper is Jammed inside the Machine
- 26White lines across the page
- 27Replace Drum
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 31Import a Certificate and Private Key
- 32Delete print jobs from the print queue.
- 33Use a Macro from Your Computer (Windows®)
- 34Secure Print (Macintosh)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36(Video) Update the Driver or Firmware for your Brother machine
- 37I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 38Change machine settings from your computer.
- 39Print on Both Sides of the Paper (Macintosh)
- 40Print as a Poster (Windows®)
- 41Load Paper in the Multi‑purpose Tray (MP Tray)
- 42What is Storage PC Print Data using Active Directory®? (Windows)
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44(Video) Connect telephone line and power cords
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.