FAQs & Troubleshooting
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341 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3(Video) Load A4/Letter paper
- 4I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print the Network Configuration Report
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Paper is Jammed in the Paper Tray
- 13(Video) Replace the Toner Cartridge
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Document Jam
- 16Gray background
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18What is Brother iPrint&Scan?
- 19Curled or wavy
- 20Wrinkles or creases
- 21(Video) Connect telephone line and power cords
- 22The printer status is Offline or Paused.
- 23Paper is Jammed in the MP tray
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Easy Scan to E-mail
- 26Print on Both Sides of the Paper (Windows®)
- 27The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29(Video) Unpack your Brother machine
- 30Smudges on printed pages (Poor fixing)
- 31Paper is Jammed in the 2-sided Tray
- 32Image skewed
- 33Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Use voice mail on the same line as my Brother machine.
- 38Faint
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Drum !
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 45Print on Both Sides of the Paper (Macintosh)
- 46Print as a Poster (Windows®)
- 47Printing/ Scanning with a mobile device
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".