FAQs & Troubleshooting
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163 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The scanning speed is slow when scanning from my machine. (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Set up your Brother machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7Media Type Mismatch or Media Mismatch
- 8Export an address book and import it to another machine
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 10(Video) Paper is Jammed in the Back of the Machine
- 11Uneven color density across the page
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Add your Brother machine with AirPrint (macOS)
- 14I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 15Set Telephone Line Compatibility for Interference and VoIP Systems
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18(Video) Paper is Jammed in the Manual Feed Slot
- 19Toner Error
- 20The color of your printouts is not what you expected
- 21Drum !
- 22(Video) Paper is Jammed in the 2-sided Tray
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Configure the Scan to Email Feature (Linux)
- 25The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 26I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 27Adjust color settings by using the custom setting in the printer driver (Windows only)
- 28I cannot scan via network.
- 29Color offset
- 30Ghosting images
- 31Cannot print after a Windows 10 update (June 2020)
- 32When I print images, the quality is not good (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34I cannot print using my Brother machine on a wired network (Windows/macOS)
- 35Wrong Toner Cartridge
- 36Update the Driver or Firmware for your Brother machine
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38I cannot print on a wireless (Wi-Fi) network (Mac)
- 39(Video) Remove Small Scraps of Paper Jammed in the ADF
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Protect your Brother machine against unauthorised access over the network
- 42Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 43What is the difference between the toner cartridge and the drum unit?
- 44How to identify your Operating System (OS).
- 45Cannot Scan ##
- 46Cannot Print ##
- 47Cartridge Error
- 48No Toner
- 49I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 50Verify if the Brother machine has a dial tone.