FAQs & Troubleshooting
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141 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper Size Mismatch
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 6What is the default password for my BRAdmin or Web Based Management?
- 7One or more of my colors are not printing (blank).
- 8Enable the Brother machine's network interface.
- 9How to identify your Operating System (OS).
- 10Where can I download Brother iPrint&Scan application for Mac?
- 11Check the Print Alignment from Your Brother Machine
- 12Printer Jam or Paper Jam
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15Change the printer driver settings (Windows)
- 16Improve poor print quality.
- 17Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 18When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 19Check the Print Quality
- 20The printer status is Offline or Paused.
- 21No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23A security warning appears when accessing Web Based Management via HTTPS.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Important points you need to confirm before configuring your Brother machine for a wireless network.
- 26I cannot scan via network.
- 27Clean the Paper Pick-up Rollers for Paper Tray #1
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30Add your Brother machine with AirPrint (macOS)
- 31When I print images, the quality is not good (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33I cannot print on a wireless (Wi-Fi) network (Mac)
- 34Load Documents in the Automatic Document Feeder (ADF)
- 35Access Web Based Management
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Cannot Print XX or Print Unable XX
- 40Cannot Detect
- 41Cover is Open
- 42When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 43Print the Network Configuration Report
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45Change the Print Options to Improve Your Print Results
- 46What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 47(Video) Set up your Brother machine
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Install Starter Ink
- 50Print the WLAN Report