FAQs & Troubleshooting
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321 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Install the ink cartridges
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Paper Jam
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Load photo paper
- 8I still receive the error message "Paper Jam" after I removed the jammed paper.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10Load paper in the paper tray
- 11(Video) Load envelopes
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13When I print, the pages are smudged with ink.
- 14(Video) Load plain Letter/A4 paper
- 15Replace Ink
- 16Load envelopes
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Why doesn't the machine answer when receiving a call?
- 19Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21(Video) Connect the telephone line and power cord
- 22Install Starter Ink
- 23What is AirPrint?
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 26No Ink Cartridge
- 27The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 28Confirm that a FAX I sent was received correctly.
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30Unpack the machine
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Set up a Group for Broadcasting faxes.
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 38Install the ink cartridges
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40The text and images on my copies and sent faxes are reversed.
- 41What is Brother iPrint&Scan?
- 42The LCD displays an error code when I use Web icon (Brother Web Connect).
- 43Unable to Scan AX
- 44Unable to Print 7X
- 45Send a fax
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47What is the BRAdmin Professional software used for?
- 48Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)