FAQs & Troubleshooting
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304 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Replace Ink
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Install Starter Ink
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I print, the pages are smudged with ink.
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13Easy Scan to E-mail
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16The printer status is Offline or Paused.
- 17Set up your Brother machine on a wireless network.
- 18I can print but cannot scan via network. (For Windows)
- 19Ink Low
- 20After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Cannot Detect
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25"Offline" appears on the Status Monitor.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Document Jam
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 30How to identify your Operating System (OS).
- 31Change the number of times my Brother machine rings before it answers.
- 32I can print but cannot scan via network. (For Mac)
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38What is Brother Web Connect?
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Can I print from or scan to Android™ Smartphone?
- 41Unable to Print XX
- 42When I print photos, the color quality is not good.
- 43Improve poor print quality.
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Configure a cover page for PC-FAX.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49No Paper Fed
- 50I cannot install Brother drivers on Debian 10 or later (Linux)