FAQs & Troubleshooting
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387 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Ink Low
- 4The scanner cover support has come off. (With Video Instructions)
- 5Replace Ink
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Configure and use the Scan to Network feature (For Windows)
- 9How to identify your Operating System (OS).
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Ink Absorber Full
- 12I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 13What driver package format is supported by my Linux distribution?
- 14Print a web page from iPrint&Scan when using an Android™ mobile device.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 17The LCD displays an error code when I use Web icon (Brother Web Connect).
- 18What is Brother Web Connect?
- 19Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 20Store Address Book numbers on my Brother machine for easy dialing.
- 21Forward a fax to another fax machine when my machine has a mechanical problem.
- 22Improve poor print quality.
- 23Reset the network settings to the factory default.
- 24Can I reduce printing noise of my Brother machine?
- 25Delete print jobs from the print queue.
- 26One line (banding) appears at the end of the printed/ copied documents.
- 27Paper tray not detected
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 34Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39To install the printer driver easily using a tool. (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41"Offline" appears on the Status Monitor.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Scan a text document and convert it into a text file (For Windows)
- 44Change the number of times my Brother machine rings before it answers.
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 47What is "Easy Receive" or "Fax Detect" and how does it work?
- 48One or more of my colors are not printing (blank).
- 49Scan a document in Windows 8 and Windows 10.
- 50Document Jam