FAQs & Troubleshooting
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174 Results
- 1I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 2The paper is skewed when it's printed.
- 3I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 7I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9The machine does not print anything.
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 11I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 12I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 13I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 14How to identify your Operating System (OS).
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16The printer status is Offline or Paused.
- 17I cannot print with Windows Vista 64bit.
- 18When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20What is a "Generic PCL Driver"?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 28When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 29I want to print using CUPS while keeping SELinux enabled. (Linux)
- 30Pre-Required Procedures (Linux)
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 34Scan a document from a Windows XP application
- 35How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 36Vertical streaks appear in my copies.
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 40Command List of brscan. (Linux)
- 41Uninstall Scan-key-tool. (Linux)
- 42Configure scan settings without administrator privileges (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46What is the Network Shared printing?
- 47I cannot print from my computer via USB.
- 48Change the printer driver settings (Windows/macOS)
- 49Scan a document from the Windows Vista Photo Gallery
- 50Scan an image and insert it in a Windows XP application