FAQs & Troubleshooting
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324 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from or scan to Android™ Smartphone?
- 8Printouts have wrinkles.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Printouts are curled or wavy.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15What driver package format is supported by my Linux distribution?
- 16Print on plain paper or bond paper from the Manual feed slot
- 17The toner does not fix to paper well. (Poor fixing)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Drums End Soon/ Drum End Soon(X)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Adjust color settings by using the custom setting in the printer driver
- 29The printer status is Offline or Paused.
- 30Can I use voice mail on the same line as my Brother machine?
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32Turn the Toner Save Mode on or off.
- 33Reset the network settings to the factory default (video instructions).
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 36Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 37Can I print on transparencies e.g. for overhead projectors?
- 38How to identify your Operating System (OS).
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40Toner Low
- 41Size mismatch
- 42Drum Error (Drum!)
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Reset the network settings to the factory default (video instructions available)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.