FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 5I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 6Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 7How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 8I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 9The printer status is Offline or Paused.
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13What is Brother iPrint&Scan?
- 14I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 15I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 16When I try to send a fax the message "FAX # Restricted" appears on the display.
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 19Store numbers on my Brother machine for easy dialing.
- 20Toner specks
- 21Line across the page
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Ghost
- 24Cannot print after a Windows 10 update (June 2020)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27Is my Brother machine compatible with Windows Vista?
- 28How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 29When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Scan and save a document in PDF format (Scan to File)
- 37Can I use voice mail on the same line as my Brother machine?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Black toner marks across the page
- 40White lines down the page
- 41Faint
- 42Hollow print
- 43Open the Status Monitor
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Can I print from or scan to Android™ Smartphone?