FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10One or more of my colors are not printing (blank). What can I do?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 16I'm using Macintosh. What is the PreScan option used for?
- 17How do I know which receive mode to select?
- 18Pre-Required Procedures (Linux)
- 19I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21I cannot make borderless prints.
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24The printer status is Offline or Paused.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28When I print, the pages are smudged with ink. What should I do?
- 29I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 30How do I load envelopes into my machine?
- 31Important points you need to confirm before configuring your Brother machine for a wireless network.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34Delete print jobs from the print queue.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37What is Brother iPrint&Scan?
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40Can I use AirPrint with my Brother machine?
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 43Do I need a telephone line to send and receive faxes with my Brother machine?
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45Configure a cover page for PC-FAX.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47I cannot print from my computer via USB.
- 48Change the printer driver settings (Windows/macOS)
- 49When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.