FAQs & Troubleshooting
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309 Results
- 1What is Brother iPrint&Scan?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3How to identify your Operating System (OS).
- 4What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Scan and save a document in PDF format (Scan to File)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Store numbers on my Brother machine for easy dialing.
- 16When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18What is Distinctive Ring and how do I program it?
- 19Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Can I use voice mail on the same line as my Brother machine?
- 23How do I clean white or black spots on printed documents?
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Open the Control Panel (For Windows)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27How do I make my faxed documents lighter or darker? (Fax Contrast)
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29Can I set my Brother machine to forward the faxes I receive to another location?
- 30I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 31How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 32What is the recommended paper?
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Delete print jobs from the print queue.
- 39Use the Universal Printer Driver for PCL
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Change the printer driver settings (Windows/macOS)
- 43When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48Transfer faxes to the PC when my machine has a mechanical problem
- 49Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?