FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4What is Distinctive Ring and how do I program it?
- 5Can I use voice mail on the same line as my Brother machine?
- 6How to identify your Operating System (OS).
- 7Cancel a fax that is currently being sent from my Brother machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I use AirPrint with my Brother machine?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Is my Brother machine compatible with Windows Vista?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 20Configure a cover page for PC-FAX.
- 21Change the printer driver settings (Windows/macOS)
- 22Store numbers on my Brother machine for easy dialing.
- 23Pre-Required Procedures (Linux)
- 24I cannot send a fax using PC-FAX (Windows 10)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 27The paper is skewed when it's printed.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 30Can I confirm that the FAX was sent correctly?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32What is the maximum number of recipients when broadcasting a fax?
- 33Scan a document from a Windows Vista application
- 34What driver package format is supported by my Linux distribution?
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41The printer status is Offline or Paused.
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43I am using Windows. When I print a document, the printed page is blank. What should I do?
- 44Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 45My Brother machine misfeeds paper.
- 46Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 47How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49The keys on the control panel do not respond.
- 50How do I clear paper jams inside the machine?