FAQs & Troubleshooting
![]() |
Popular |
185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How to identify your Operating System (OS).
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6I'm using Macintosh®. What are the settings in the Scanner window used for?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The downloaded driver's name is different from my machine's name. (Linux)
- 9Pre-Required Procedures (Linux)
- 10When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 11When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 12Why doesn't the machine answer when receiving a call?
- 13I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 14I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 15I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 16Scan using XSane or GIMP (Linux)
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 19Configure the Scan to Email Feature (Linux)
- 20I installed scan-key-tool, but it does not work. (Linux)
- 21Delete print jobs from the print queue.
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I cannot print from my computer via USB.
- 25The printer status is Offline or Paused.
- 26The paper is skewed when it's printed.
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29Store Speed Dial numbers on my Brother machine for easy dialing.
- 30Scan an image and insert it in a Windows XP application
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32Can I confirm that the FAX was sent correctly?
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36Vertical streaks appear in my copies.
- 37I'm using Macintosh. What is the PreScan option used for?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39What driver package format is supported by my Linux distribution?
- 40To install the printer driver easily using a tool. (Linux)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42Why doesn't my Brother machine have a dial tone?
- 43Verify if the Brother machine has a dial tone
- 44The machine does not print anything.
- 45My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47How do I program the date and time?
- 48I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 49How do I clear the "Awaiting Redial" error?
- 50I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?