FAQs & Troubleshooting
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274 Results
- 1Change the printer driver settings (Windows/macOS)
- 2When I print, the pages are smudged with ink. What should I do?
- 3Can I still receive faxes or calls when the machine is switched off?
- 4I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 5Paper size settings are unavailable when I print from OpenOffice (Linux)
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8Can third party ink be used to refill the ink cartridges?
- 9How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 10I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 12I cannot install the driver when using the Driver Install Tool. (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Can I use voice mail on the same line as my Brother machine?
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 22When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 23Delete print jobs from the print queue.
- 24Verify the Brother machine connected to the Wired Network (For Windows)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27How do I clear Machine Error 46?
- 28Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 29Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32I am having issues with the paper feed. What can I do?
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35Can I confirm that the FAX was sent correctly?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Scan using XSane or GIMP (Linux)
- 41The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45Open the Control Panel (For Windows)
- 46Discover the MAC address of the Brother network card
- 47Send a fax without scanning the documents into memory.
- 48I can print but cannot scan via network. (For Macintosh)
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50Scan a document from the Windows Vista Photo Gallery